Effective Date: January 1, 2026
Introduction
Fifth Ave Collective Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website and services. By using our website or submitting a form, you agree to the terms of this Privacy Policy.
Information We Collect
- Name
- Email address
- Phone number
- Property information
- Information voluntarily submitted through forms
How We Use Information
We use your information to respond to inquiries, schedule consultations, provide requested services, send updates, deliver SMS communications you have consented to, and improve our services.
SMS Communications
By providing your phone number and explicitly checking an unchecked SMS consent box on the consultation form on our website at https://www.johannesvanleenen.com/, you expressly consent to receive text messages from Fifth Ave Collective Inc. at the phone number provided. The consent box is unchecked by default and requires an active opt in from the user. SMS consent is optional and is not required to submit the form or receive services. These messages may include:
- Appointment reminders and scheduling confirmations
- Follow ups after submitted inquiries
- Service updates and notifications
- Customer support responses
- Marketing and promotional communications, only if separately consented to
Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out and stop receiving messages. Reply HELP for assistance, or contact us at [email protected].
Consent to receive SMS messages is not a condition of any purchase or service.
We will not sell, rent, or share your SMS consent data with third parties. Your phone number may only be used by our service providers as necessary to deliver SMS messages you requested.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist in operating our website and delivering our services, subject to confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.
Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience and website performance. You may adjust your browser settings to decline cookies, though some features of the website may not function properly as a result.
Your Rights
In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
- Request deletion of your personal information where applicable
To exercise any of these rights, please contact us using the information below.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes acceptance of the revised policy.
Contact Information
Fifth Ave Collective Inc.
Email: [email protected]
Phone: (250) 526-5971
Address: 1700 Dickson Ave Suite 1000, Kelowna, British Columbia V1Y 9G6 Canada